Jim Charles is a seasoned executive with extensive experience in operations, account management, and client relations within the Business Process Outsourcing sector. Currently serving as Chief Client Officer at Buwelo BPO since 2016, Jim has a proven track record of leveraging AI technology to enhance customer experience and backend solutions. Previous roles include Sr. Director of Account Management at Convergys, where Jim managed significant account operations in healthcare, and Vice President of Operations at TeleTech, with a focus on EMEA growth. Throughout a career spanning over two decades, Jim has held leadership positions in several companies, including ExactStar, PeopleSupport, SOURCECORP, and Affiliated Computer Services, overseeing substantial financial performance, multi-country operations, and process improvements. Educational credentials include multiple degrees from the University of Kentucky and Ricks College.
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