Yaowen Thng

Yaowen Thng currently serves as the Card Product Operations Lead at Bybit since December 2022. With extensive experience in the payments and fintech sectors, previous roles include Pricing Strategy and Optimization Lead at Xendit and Regional Merchant Projects and Insights for the GrabPay team. As Payment Operations Manager at GrabLink, Yaowen successfully reduced customer escalation by 80% within three months. Experience also includes a Regional Product Manager position at CardInfoLink, Senior Business Analyst at Wirecard, and Franchise Consulting Analyst at Louken Group. Yaowen began a professional career as a Business Operations Intern at Pure Commerce and served as a Gunnery Instructor for the Singapore Armed Forces. Education includes a Master’s degree in IT in Business with a focus on Fintech and Analytics from Singapore Management University and a Bachelor of Business (Hons) from Nanyang Technological University.