Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all needs and brand alignment.  We do this by providing cost effective outsourced QA services as well as Automated QA solutions coupled with a full suite of reports.
Our QA results automatically pull into an on-line coaching tool improving information flow within your call centre, increasing efficiencies and removal of any 'grey areas' for customer delivery improvement.
With a proven business model, we help companies have complete objectivity in their customer delivery measurement together with provision of value by using our decades of call centre expertise to improve your internal call centres.  For more information, visit www.byc-aqua.com or email: zuhdi.abdullah@byc-aqua.com or natasha.anthony@byc-aqua.com

BYC AQUA Solutions

Natasha Anthony

This department ensures that products and services meet established quality standards and practices.

Quality Assurance

This department oversees strategic direction and overall management of organizational operations.

Management Leadership

This department manages client interactions and provides assistance to ensure customer satisfaction and resolve issues.

Customer Support

This department manages employee relations, benefits, and administrative support for the workforce.

BYC AQUA Solutions

Org chart

Teams

Quality Assurance

Management Leadership

Customer Support

Human Resources

Offices

BYC AQUA Solutions

Org chart

Teams

Quality Assurance

Management Leadership

Customer Support

Human Resources

Offices

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