Auceanne Richer

Auceanne Richer is an experienced professional in client support and fraud analysis. Currently serving as the Client Support Team Lead at ByDesign Technologies since August 2019, Auceanne Richer excels in troubleshooting technical issues using SQL and guiding clients in leveraging specific APIs. Previously, as a Client Support Specialist I, Auceanne Richer demonstrated strong attention to detail and effective time management while addressing client needs. Prior experience includes a role as a Fraud Analyst at 24-7 Intouch, where Auceanne Richer surpassed business and fraud detection targets, successfully identifying and mitigating suspicious account activity. Auceanne Richer holds an Associate's degree in Business Administration and Management from Valencia College, earned between 2017 and 2020.