Brian Wan

AMS Regional ITSM Operations Manager

Brian Wan is a proactive and results-driven AMS Regional ITSM Operations Manager with over 15 years of global experience in IT Service Management, Crisis Management, and Security Operations across diverse industries including technology, telecommunications, and finance. They have a proven track record in leading high-impact incident resolution and managing 24/7 global incident response, change governance, and disaster recovery operations. Brian previously held positions such as Major Incident Manager at HSBC and Security Incident Support Manager at The Hong Kong Jockey Club, showcasing strong technical fluency and business acumen that bridges engineering and executive leadership. They earned a Bachelor of Marketing from RMIT University.

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San Francisco, United States

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