Irham Nur Akbar

Irham Nur Akbar has extensive experience in e-commerce and customer service processes, currently serving as a Global E-commerce Service Resolution Buyer focusing on Risk Control Security and Seller Listing Governance at ByteDance since August 2024. Prior to this role, Akbar worked at Tokopedia from April 2015 to July 2024, where responsibilities included leading issue and escalation management for payment fintech, enhancing customer journey experiences, and managing personnel processes within the operational team. Earlier roles at Tokopedia featured customer care supervision and training responsibilities. Akbar began professional career as a teacher and administrative staff member at SMK IT Insan Toda. Educational qualifications include a Bachelor's degree in Arabic Language and Literature and a Bachelor's degree in Humanities from the University of Indonesia.