Jessica Mori

Jessica Mori is an accomplished team leader with extensive experience in content moderation, customer service, and quality assurance across multiple industries, including technology and hospitality. At TikTok, Jessica led a team of 20 moderators, focusing on user safety and community engagement. Prior experience at Mercado Livre Brasil included enhancing customer service standards, while leadership at Uber involved improving operational quality and processes, significantly impacting service delivery metrics. Additional roles at prominent companies such as The Walt Disney Company and AccorHotels contributed to Jessica's strong foundation in guest relations and operational excellence. Jessica holds a degree in Hospitality Management from Senac São Paulo and furthered expertise in UX Strategy at Miami Ad School Brasil.