Dan Burns

Dan Burns is a Microsoft Azure Engineer at Bytes Software Services since July 2025. Prior experience includes a role as Service Desk Analyst II at SHI International Corp. from April 2012 to May 2025, where responsibilities encompassed managing technical support operations for cloud computing platforms, coordinating incident resolutions, and mentoring junior analysts. Earlier, Dan worked as a Service Desk Analyst in Cloud Managed Services and as a Helpdesk Lead Analyst, offering support for Microsoft Azure and related technologies. Dan began a career in IT as a First Line Analyst at Computacenter, providing technical assistance to users in various banking institutions. Dan holds a Bachelor of Science degree in Computer Science from the University of Bedfordshire and a Higher National Diploma in IT from Milton Keynes College.