Eddie Garcia

Eddie Garcia is an experienced Video Conferencing and Telepresence Support Engineer, currently serving as a Tier 2 support engineer at ConvergeOne since June 2013. Eddie manages support ticket distributions and engages management for escalations to maintain client service level agreements. Prior experience includes roles as a Senior Telepresence Engineer at Beckman Coulter, overseeing a global Telepresence infrastructure for over 35 rooms and 5,000 users, and a Senior Video Conferencing Engineer at Easynet, managing a network of over 200 systems. Eddie's career began in technical support and production coordination, with a strong foundation in network engineering. Eddie holds a degree in Technical Hardware and Networking from the Computer Learning Center.