C1
Eddie Garcia is an experienced Video Conferencing and Telepresence Support Engineer, currently serving as a Tier 2 support engineer at ConvergeOne since June 2013. Eddie manages support ticket distributions and engages management for escalations to maintain client service level agreements. Prior experience includes roles as a Senior Telepresence Engineer at Beckman Coulter, overseeing a global Telepresence infrastructure for over 35 rooms and 5,000 users, and a Senior Video Conferencing Engineer at Easynet, managing a network of over 200 systems. Eddie's career began in technical support and production coordination, with a strong foundation in network engineering. Eddie holds a degree in Technical Hardware and Networking from the Computer Learning Center.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.