Matt Goff is a Senior Engineer with over 28 years of experience in technical training, project management, software development, and contact center management. With 19+ years focused on Genesys PureConnect and Genesys Cloud, Matt has held significant roles, including Infrastructure Manager at Genesys, where they managed global classroom infrastructure, and Associate Director of Contact Center Infrastructure at New American Funding, achieving notable improvements in contact center metrics. Currently, as a Senior Engineer at C1, they provide Tier 3 support and development for Genesys Cloud customers. Matt earned a Bachelor of Science degree from Indiana University–Purdue University Indianapolis.
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