C1
Mike W. is an experienced professional in engineering and technical solutions management, currently serving as Manager of Engineering for ConvergeOne since March 2017, overseeing Avaya CM, Ribbon 2100, and Field Implementation Engineers in a remote support capacity. With a robust background that includes roles such as Command Center Escalation Manager at ArrowSI and Regional Technical Solutions Manager at Arrow S3, Mike W. has extensive expertise in pre-sales IT and communication business, collaborating with sales and engineering teams on a variety of products, including Avaya CM, Microsoft Lync, and Office 365. Previous leadership positions at Shared Technologies, AT&T, and XETA Technologies, among others, reflect Mike W.'s strong track record in operations management and team supervision across multiple regions, complemented by a Certificate of Achievement in Physics and Engineering from Gadsden Technical College.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.