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Francesca Bernardi

Customer Service Manager at C2 PHARMA

Francesca Bernardi has a diverse background with work experience in various roles and industries. Francesca currently works at C2 PHARMA as a Customer Service Manager, a position they have held since September 2022. Prior to this, they were a Senior Customer Service Associate at the same company from October 2020 to September 2022.

Before joining C2 PHARMA, Francesca worked at Dialife SA as a CRM & Supply Chain Manager from January 2018 to October 2020. Francesca also has experience in business development, having worked at Merlonipharma Sagl from October 2014 to December 2017.

Francesca started their career at Ames Jewellery, where they served as a Junior Logistics Operations Manager from January 2013 to February 2014. Prior to that, they worked at Rev Milano as a Commercial Export Office Assistant from October 2011 to November 2012.

Francesca gained early work experience as a trainee at the Consulate General of Chile in Milan from February 2011 to May 2011. Overall, their work experience spans roles in customer service, supply chain management, business development, logistics operations, and administrative support.

Francesca Bernardi holds an Esperto linguistico per le Relazioni Internazionali degree in Scienze linguistiche e letterature straniere from Università Cattolica del Sacro Cuore. In addition, they have obtained various certifications including Business Fundamentals for Customer Success Managers, Teamwork Foundations, Customer Success Management Fundamentals, ISO 9001:2015 Internal Auditor (QMS) – CQI & IRCA Certified, and Certified Diamond Grader from LinkedIn, Antaris Consulting, and HRD Antwerp respectively.

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Timeline

  • Customer Service Manager

    September, 2022 - present

  • Senior Customer Service Associate

    October, 2020