We are running a reduced train service designed for use by key workers only during the Coronavirus crisis. Please only travel if absolutely necessary.

Telecommunications

C2C's headquarters in London, United Kingdom

Rob Mullen

Eleni J.

Steve Knights

Abu Siddeeq

Alice Shimali

Robert Appleyard McIps

The Data and Analytics Team at C2C is responsible for leveraging data to optimize operations and improve service delivery during the reduced train service. They analyze revenue patterns, customer insights, and infrastructure performance to inform decision-making and enhance efficiency, while ensuring robust data security and integrity. By collaborating closely with finance and IT, the team supports strategic initiatives that prioritize key workers' needs during the Coronavirus crisis.

Data and Analytics Team

This department oversees the management and operation of train services and personnel.

Rail Operations

The Customer Delivery and Operations team at C2C is responsible for ensuring the seamless operation and delivery of reduced train services for key workers during the Coronavirus crisis. This team coordinates schedules, manages dispatch, oversees operational efficiency, and continuously seeks to improve on-time performance while prioritizing passenger safety and service reliability.

Customer Delivery and Operations

This department focuses on enhancing customer satisfaction and engagement through effective management of customer interactions and experiences.

Customer Experience

This department oversees the management and execution of customer service delivery processes.

Delivery Management

The Finance and Accounting team at C2C is responsible for managing financial planning, reporting, and analysis to ensure the company’s economic sustainability during the reduced train service. They oversee budgeting, track expenditures, and provide financial insights to support strategic decision-making, while ensuring compliance with accounting standards and practices. Additionally, the team manages accounts payable and receivable, facilitating efficient financial operations to support key workers during the Coronavirus crisis.

C2C

Org chart

Teams

Data and Analytics Team

Rail Operations

Customer Delivery and Operations

Customer Experience

Delivery Management

Finance and Accounting

Offices

C2C

Org chart

Teams

Data and Analytics Team

Rail Operations

Customer Delivery and Operations

Customer Experience

Delivery Management

Finance and Accounting

Offices

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