C3i Solutions
As Senior Vice President US Operations, Jay is responsible for managing all aspects related to the service delivery from the US operations centers and the company’s Global Process Excellence (GPE) team. GPE is responsible for the company’s quality management system (QMS) including operational training, best practice sharing, process improvement, quality assurance and ISQA.
Prior to joining C3i Solutions Jay spent 12 years at Nextel Communications in their call center operations division driving process improvement and project management initiatives.
Jay earned his Bachelor of Arts in History from the University of Massachusetts, Amherst
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C3i Solutions
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C3i Solutions, an HCL Technologies company, is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.