Lee Coogan

Lee Coogan has a strong background in service operations and management. Starting in 2013 at C5 Alliance Group Limited, Lee worked their way up from an Operations Technician to becoming the Head of Service Quality in 2023. During their time at C5, Lee took on roles such as Operations Lead Technician, Operations Technician - 2nd in Command, and Service Operations Development Manager. In these roles, they were responsible for line management, training and development, providing technical expertise, and ensuring client satisfaction. In 2023, Lee worked as a Change Programme Lead at Andium Homes before returning to C5 Alliance Group Limited as the Head of Service Quality. In this position, Lee ensures that service standards are met, customer feedback is addressed, and service level agreements are upheld.

Lee Coogan's education history begins in 2000 when they attended Knowsley Hey Secondary School. However, no information is provided about any degree or field of study during that time. From 2005 to 2007, Lee Coogan attended St. Helens College, where they focused on Management Information Systems, specifically in the field of General Management. There is no information about any degrees obtained during this period.

In terms of additional certifications, Lee Coogan obtained the following:

- In 2018, they received a CMI Level 3 Full Diploma from the Chartered Management Institute.

- In 2019, they received a CMI Level 5 Full Diploma, also from the Chartered Management Institute.

- In 2020, they obtained the Microsoft certification of Microsoft Certified: Azure Fundamentals.

- No information is provided about the month or year of obtaining the A+ Certified certification from CompTIA.

- Likewise, no information is provided about the month or year of obtaining the ITIL V3 Foundation certification from BCS.