Elizabeth Fernandez

Elizabeth Fernandez is a seasoned professional in customer experience and marketing with extensive expertise spanning over 18 years in the telecommunications sector. Currently serving as B2C Customer Experience & Loyalty Senior Manager at Liberty Networks, Elizabeth has achieved significant improvements in customer retention and Net Promoter Score (NPS) through innovative CX transformation initiatives. Previous roles include Regional CVP Mobile B2C Senior Manager at Cable & Wireless Communications, where revenue growth and customer base expansion were realized through data-driven strategies, as well as various leadership positions at AlticeDo and Wind Telecom that focused on market share growth and customer satisfaction enhancement. Elizabeth holds an MBA from Universidad Isabel I and several certifications in digital transformation and customer experience management.