Andrew Hepburn

Andrew Hepburn is currently serving as the Group IT Service Manager at Cabot Credit Management, where Andrew leads the group service management team. With a background in IT service delivery and management, Andrew has experience in strategic development, service design, ITIL framework implementation, and client relationship management. Prior to their current role, Andrew held positions at Hastings Direct, Landmark, Palmer and Harvey, and voxclever, where Andrew oversaw IT operations, network infrastructure, and telecom services. Andrew's achievements include implementing ITIL processes, supplier relationship frameworks, and continual service improvement programs to enhance IT service delivery.