Zainal Sinaga

Zainal Sinaga is an experienced professional in the field of IT support and auditing, currently serving as an Internal Auditor at Cabot Credit Management since March 2022 and as the Service Desk Lead at Wescot Credit Services Limited since July 2016. In the role of Service Desk Lead, Zainal provides leadership to a team of four analysts, supporting a user base of over 1,400. Noteworthy achievements include winning the Business Function Mentor of the Year 2021 award at Cabot Credit Management and successfully implementing automation in the ITSM Service Desk Plus tool. Prior to these roles, Zainal worked at KCOM Group PLC for nearly a decade, specializing in distributed systems and service desk functions, and achieving recognition for exceptional customer service and improvements in hardware recovery rates. Zainal holds a Bachelor of Engineering degree in Computer Systems Engineering from the University of Hull.