Phillip O'Neill

Phillip O'Neill serves as the IT Service Desk & NOC Team Leader at CAE Technology Services, overseeing the Service Desk, Event Management, and First Line Support teams in a 24/7 NOC environment since March 2023. Previously, Phillip held the position of Jeopardy Lead at nbn™ Australia, managing a team of Network Engineers and ensuring SLA compliance from October 2020 to April 2023. Prior roles include Systems Engineer at Kinetic IT, HFC Assurance Tier 2 Team Leader at nbn™ Australia, and various leadership positions at Telstra, where responsibilities encompassed coaching teams, managing complex escalations, and providing training in the NBN environment. Phillip's career began at Alinta Energy as a Field Sales Team Leader, managing a team of Field Sales Representatives.