Anca Danilescu

Anca Danilescu currently serves as the Director of Customer Service Optimization at Caesars Entertainment, focusing on process improvement, training, quality assurance, and technology. Prior experience includes a role as Senior Manager in Operations Transformation at BetMGM, where Anca led cross-functional teams to meet organizational objectives and foster collaboration among various departments. Anca also held the position of International Training Manager at Entain and progressed from Customer Service Agent to Customer Service Trainer at bwin. Anca holds a Bachelor’s degree in Economics with a focus on Industrial Management from the Business & Economics Academy in Bucharest, Romania, and is a certified trainer specializing in training design for sales in customer service units.