Caesars Entertainment
Anca Danilescu currently serves as the Director of Customer Service Optimization at Caesars Entertainment, focusing on process improvement, training, quality assurance, and technology. Prior experience includes a role as Senior Manager in Operations Transformation at BetMGM, where Anca led cross-functional teams to meet organizational objectives and foster collaboration among various departments. Anca also held the position of International Training Manager at Entain and progressed from Customer Service Agent to Customer Service Trainer at bwin. Anca holds a Bachelor’s degree in Economics with a focus on Industrial Management from the Business & Economics Academy in Bucharest, Romania, and is a certified trainer specializing in training design for sales in customer service units.
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Caesars Entertainment
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Caesars Entertainment Corporation is a holding company. The Company provides casino-entertainment and hospitality services. The Company's segments include Caesars Entertainment Resort Properties, LLC (CERP), Caesars Growth Partners, LLC (CGP) and Other. The Company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. The Company also owns the London clubs international family of casinos. The Company's facilities include gaming offerings, food and beverage outlets, hotel and convention space, and non-gaming entertainment options. As of July 14, 2017, the Company through its subsidiaries, operates 47 casinos in 13 states and five countries. As of December 31, 2016, CERP owned six casinos in the United States and The LINQ promenade along with leasing Octavius Tower at Caesars Palace Las Vegas (Octavius Tower) to Caesars Entertainment Operating Company (CEOC) and gaming space at The LINQ promenade to CGP.