Jaime Vega

Jaime Vega has over nine years of experience in customer service and operations within the hospitality and gaming industries. Currently serving as a Call Center Representative and Guest Services Lead at Caesars Entertainment Corporation since October 2014, Jaime assists management with escalated guest concerns and maintains communication across various departments to ensure resolution. Prior roles include Casino Customer Service Representative, where Jaime handled reservations for high-level loyalty members, and Call Center Traffic Analyst, responsible for scheduling and productivity reporting. Previous experience includes a role as a Tax Collector at LERETA, LLC, and Document Controller at Recall Total Information Management Pte Ltd. Jaime holds an Associate of Arts and Sciences degree in Business Administration and Management from the College of Southern Nevada and an Associate's degree from Citrus College.