Mohammed Elkwisny

Mohammed Elkwisny is a seasoned professional with extensive experience in customer service and technical support. Currently serving as Senior Customer Experience & Escalation at CAFU since July 2022, Mohammed previously held various leadership roles at Cupola Teleservices from August 2015 to July 2022, including Contact Center Supervisor for ENOC and Technical Support Senior Team Leader for Samsung, where oversight was provided for a large team and multiple service centers across the Gulf region. Additionally, as Customer Service Team Leader for Toyota, responsibilities included performance reporting and team training. Mohammed holds a Bachelor's degree in Information Technology from Al-Sadat Academy, completed in 2009.