Carmen Mercado, MBA,PMP

Carmen Mercado has extensive work experience in project management and sales support in the telecommunications industry. Carmen began their career in 1993 at AT&T, where they held various roles, including Senior Project Manager, Sales Support Manager, and Project Manager. In these positions, Carmen managed high-speed data circuit projects, collaborated with clients and project team members, and ensured project requirements were met. Carmen also supported and managed service order requests, facilitated communication between account teams and implementation partners, and demonstrated a high attention to detail and understanding of stakeholder needs. Carmen's career at AT&T spanned from 1993 to 2022. Prior to AT&T, they worked at SBC as a Recent Change Memory Administrator, where they handled switch commands and collaborated with technicians and facilities administrators to ensure correct equipment and features for telephone lines. Carmen's comprehensive background in project management and sales support showcases their expertise and ability to successfully oversee and deliver telecom projects.

Carmen Mercado completed their Bachelor of Science in Business Management from the University of Phoenix between 2003 and 2007. Carmen furthered their education by obtaining an MBA from the same institution from 2010 to 2012, specializing in Business. In addition to their degrees, Carmen also holds a Project Management Professional (PMP) certification, which they obtained in May 2011 from PMI. Furthermore, they have an unspecified certification as a Six Sigma Green Belt, earned from the AT&T Center of Excellence, with the specific month and year of acquisition not provided.