Melissa Salcedo Israel

Melissa Salcedo Israel is an experienced professional in customer experience and communications, currently serving as a Customer Experience & Communications Project Manager at CaixaBank Payments & Consumer since April 2025. Prior to this role, Melissa worked as a Customer Experience Specialist at DABA from June 2023 to March 2025 and held various positions at Banco de Crédito BCP, including Sub Gerente Conocimiento del Consumidor and Senior Consumer Knowledge Advisor from May 2022 to June 2023 and September 2016 to April 2021, respectively. Earlier career experiences include marketing graduate internship at Grupo Titan and several internships at Mibanco focused on customer experience and client acquisition. Melissa holds a Master’s degree in Strategic Marketing, Sales, and Sustainability from Universitat de Barcelona and a degree from Universidad San Ignacio de Loyola.