Mireia Mateu

Mireia Mateu currently serves as a Cognitive Knowledge Manager at CaixaBank since September 2022, after holding various roles within the organization from April 2012 to December 2020, including Senior Digital Project Manager and Customer Voice Manager. Mireia has demonstrated expertise in chatbot implementation utilizing IBM's Watson AI, customer engagement strategies through social media, and product development for digital banking services. Previous roles include professorships at La Salle University and ESDEN, a Social Media Strategist at LetsBonus, and a Social Media Consultant at RocaSalvatella. Mireia holds a Master's degree in Business Administration from Universitat Autònoma de Barcelona, alongside specialized training in Community Management and executive programs at IESE Business School.