Monique Nienoord is an experienced professional currently serving as Proces en kwaliteit WMO at CAK since October 2022, focusing on improving quality and processes in an advisory and executive capacity. Prior to this role, Monique dedicated 20 years to Vestia, progressing through various positions including Klachtencoördinator, OR-lid, and Senior Medewerker klantenservice. Monique has expertise in CRM systems, SharePoint knowledge management, and document management as an expert user. Additionally, Monique held managerial roles at La Place Restaurants overseeing HR and operational responsibilities and worked as an intercedent at 50 plus and a bedrijfsleider at Intertoys. Monique has pursued continuous education, earning certifications such as Lean Six Sigma Green Belt and Orange Belt and completing training in project-based work.