Minh Mai

Minh Mai has a diverse work experience in the banking industry. They started their career at Techcombank (TCB) in 2017 as a POS Collaborator, where they monitored POS machines and provided assistance to ensure smooth transactions. During this role, they also sought potential customers and sold POS services, competing with other banks.

In 2018, Minh Mai transitioned to the role of Card Risk Officer at TCB. In this position, they operated the Transware Fraud Analyzer system to detect international card fraud and verify customer card transactions. They also analyzed customer habits to identify abnormal transactions, successfully saving over 2 billion VND for the bank through the detection and chargeback of fraudulent transactions.

In 2022, Minh Mai took on the role of Credit Card Officer at TCB, where they focused on maintaining and maximizing the profitability of the Credit Card business. They implemented various actions throughout the customer journey and conducted market research to expand the bank's Credit Card coverage. They also collaborated with the Risk Management team to establish precise risk criteria for new and existing customers, minimizing potential delinquency.

Currently, Minh Mai is working at Cake by VPBank as a Card Product & Solution Assistant Manager. The specific responsibilities and timeframe for this role are not provided in the structured information.

Minh Mai completed their GCSE and A-Level studies from 2010 to 2013 at Brooke House College. They then pursued a Bachelor's degree in Financial Economics from the University of Kent, graduating in 2017.