Jelena Lukic

Jelena Lukic is a skilled professional with a strong background in customer experience and education. Presently serving as the Customer Experience Quality Manager at CAKE.com since May 2019, Jelena focuses on enhancing product development for startups. Previous roles include Customer Experience Training Manager, where responsibilities encompassed training new employees, developing communication skills, and collaborating with product teams. Additionally, Jelena has experience as a Customer Support Agent at Clockify and has taught English as a freelance teacher and at the House of English. Academic credentials include a Master of Arts in English Language and Literature from the University of Belgrade.