JK

Jovana Kandic

Head Of Product Management at CAKE.com

Jovana Kandic has experience working in customer support and customer success roles, with a background in sociology. Jovana has held positions at CAKE.com and Free Stuff Finder, where Jovana has been involved in managing support standards and procedures, collecting user feedback, and analyzing support metrics to improve customer satisfaction. Jovana has also worked in social media editing and holds a Bachelor's degree from the Faculty of Philosophy at the University of Novi Sad.

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Timeline

  • Head Of Product Management

    May 1, 2023 - present

  • VP of Customer Experience

    August, 2021

  • Director of Customer Support

    April, 2020

  • Customer Support Manager

    July, 2019

  • Customer Support Specialist

    November, 2018