Renan Deluci

Renan Deluci has a diverse work experience in various customer-oriented roles. Renan started their career as a Guest Experience Team Leader at INN Hostels & Apartments, where they were responsible for recruiting, training, and coaching team members. Renan also monitored social media channels to increase engagement and built strong customer relationships.

Renan then interned at Ajuntament de Barcelona as a Coach - Project Manager, where they managed the full life cycle of a program and conducted workshops for individuals. Renan adapted their communication to meet individual needs and delivered presentations.

Renan later joined INN Hostels & Apartments again, but this time as an Operations Manager. Renan'sresponsibilities included compiling reports, monitoring performance, and suggesting improvements to the CEO. Renan also managed a team of 20 employees, coordinated workload and training, and responded to urgent issues professionally.

Renan then worked as a Customer Experience Specialist at Takeaway, tracking customer experiences and providing support across online and offline channels.

After that, they worked at DuPont as an EMEA Customer Relationship Executive, where they collaborated with business focal points and specialists to increase customer satisfaction and sales prospects. Renan analyzed customer needs and handled inbound sales using tools like Salesforce and SAP.

Currently, Renan is a Customer Success Specialist at Cake DeFi. In this role, they develop and maintains long-term business relationships, provides insights to improve the platform, and educates users on the value of products and services.

Overall, Renan has demonstrated strong customer service skills, leadership abilities, and expertise in managing relationships and improving customer experiences.

Renan Deluci completed a Postgraduate Degree in Mindfulness and Psychotherapy at the Universitat de Barcelona from 2016 to 2017. Prior to that, Deluci earned a Master's Degree in Business Management from the Universidad de Sevilla between 2009 and 2010. Deluci's earlier education includes a Degree in Tourism Management from the Universidade de Fortaleza, which was obtained from 2003 to 2008.

In addition to Deluci's formal education, they obtained a certification in Higher Education in Executive Coaching from ENEB - Escuela de Negocios Europea de Barcelona in February 2021.