Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.

Software

Calabrio

Calabrio's headquarters in Minneapolis, MN, United States

David Rhodes

Dave Orstad

Carl Gillert

Doug Dopita

Neil Griffiths

Joshua Geller

Alexis Zotalis

Joel Martins

Director, Data Engineering And BI

Ryan Toben

Dillon Nugent

Josh Geller

The Leadership Team at Calabrio is responsible for setting strategic direction and overseeing operations across all areas of the business. Composed of senior executives in sales, engineering, marketing, and customer support, the team collaborates to enhance product offerings, drive revenue growth, and ensure a superior customer experience, all while leveraging AI-driven insights to inform decisions and foster innovation.

Leadership Team

The Sales Team at Calabrio is responsible for driving revenue growth and expanding the customer base by identifying and securing new clients, managing strategic partnerships, and maintaining relationships with existing customers. This team leverages their expertise in customer experience intelligence to showcase how Calabrio's AI-driven analytics tools can enhance customer interactions and deliver valuable insights across organizations. They also collaborate closely with other departments to ensure a seamless customer journey and address any escalations that may arise.

Sales Team

The Software Engineering team at Calabrio is responsible for designing, developing, and maintaining the company's AI-driven analytics tools that help contact centers uncover customer sentiment and share valuable insights across the organization. This team includes various senior and principal engineers specializing in software development, DevOps, quality assurance, and machine learning, all working collaboratively to ensure the reliability, scalability, and innovation of Calabrio's customer experience solutions.

Software Engineering

The Customer Success team at Calabrio is dedicated to ensuring long-term customer satisfaction and success with Calabrio's AI-driven analytics tools. They work closely with clients to understand their needs, provide strategic guidance, and maximize the value of Calabrio's solutions. The team is also responsible for driving renewals, managing accounts, and offering specialized services to enhance workforce management and overall customer experience.

Customer Success

The Engineering Team at Calabrio is responsible for designing, developing, and implementing advanced AI-driven analytics tools for contact centers. This team ensures seamless integration of innovative solutions to uncover customer sentiments and provide actionable insights across the organization. They also manage technical escalations, optimize system performance, and support data-driven decision making to enhance customer experience and drive business growth.

Engineering Team

The Marketing and Product Management Team at Calabrio is responsible for developing and executing strategies that promote Calabrio's customer experience intelligence solutions. This team works on product positioning, creating compelling content, managing marketing campaigns, and utilizing data-driven insights to enhance product offerings. They collaborate closely with other departments to drive market awareness, customer engagement, and product adoption, ensuring the products align with customer needs and industry trends.

Calabrio

Org chart

Teams

Leadership Team

Sales Team

Software Engineering

Customer Success

Engineering Team

Marketing and Product Management Team

Offices

Calabrio

Org chart

Teams

Leadership Team

Sales Team

Software Engineering

Customer Success

Engineering Team

Marketing and Product Management Team

Offices

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