Andy Summers, MBA, is a seasoned professional in the field of customer experience and technical solutions, currently serving as a Solution Engineer at Calabrio, Inc. since April 2019. In this role, Andy guides the Customer Success team to ensure clients maximize their investment in Calabrio's solutions, aligning efforts with customers' strategic objectives. Prior experience includes positions at Enghouse Interactive as a Senior Solution Architect, where Andy focused on optimizing customer value, and at Insight as a Consulting Sales Engineer, providing consultative support for contact center operations. Andy's career also includes roles at Spanlink Communications as a Product Manager and Senior Systems Engineer, specializing in VoIP solutions for Cisco Systems. Educational credentials include an MBA from Augsburg University and a BA in History from the University of Minnesota.
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