Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.

Software

Calabrio

Calabrio's headquarters in Minneapolis, MN, United States

This department provides assistance and troubleshooting for technical issues related to products and services.

Technical Support Services

The Leadership Team at Calabrio is responsible for setting strategic direction and overseeing operations across all areas of the business. Composed of senior executives in sales, engineering, marketing, and customer support, the team collaborates to enhance product offerings, drive revenue growth, and ensure a superior customer experience, all while leveraging AI-driven insights to inform decisions and foster innovation.

Leadership Team

This department focuses on the creation, implementation, and maintenance of software applications and systems.

Software Development

The Customer Success team at Calabrio is dedicated to ensuring long-term customer satisfaction and success with Calabrio's AI-driven analytics tools. They work closely with clients to understand their needs, provide strategic guidance, and maximize the value of Calabrio's solutions. The team is also responsible for driving renewals, managing accounts, and offering specialized services to enhance workforce management and overall customer experience.

Customer Success

The Sales Team at Calabrio is responsible for driving revenue growth and expanding the customer base by identifying and securing new clients, managing strategic partnerships, and maintaining relationships with existing customers. This team leverages their expertise in customer experience intelligence to showcase how Calabrio's AI-driven analytics tools can enhance customer interactions and deliver valuable insights across organizations. They also collaborate closely with other departments to ensure a seamless customer journey and address any escalations that may arise.

Sales Team

This department focuses on driving revenue through the management and development of client relationships and account strategies.

Sales Management

The Software Engineering team at Calabrio is responsible for designing, developing, and maintaining the company's AI-driven analytics tools that help contact centers uncover customer sentiment and share valuable insights across the organization. This team includes various senior and principal engineers specializing in software development, DevOps, quality assurance, and machine learning, all working collaboratively to ensure the reliability, scalability, and innovation of Calabrio's customer experience solutions.

People (15)

Jobs (0)

Other teams

Leadership Team

Software Development

Customer Success

Sales Team

Sales Management

Software Engineering