Justin Friends

Justin Friends is a seasoned IT professional currently serving as a Desktop Support Engineer at Caldwell Manufacturing Company since February 2021. With extensive experience in hardware and software support, Justin has successfully managed corporate IT assets, streamlined help desk operations, and led significant projects such as the implementation of a printer system integrated with an ERP platform and the deployment of Microsoft Surface Tablets for manufacturing environments. Previous roles include systems administrator support at NTT DATA Services and desktop support positions at various companies, showcasing a strong ability to troubleshoot and maintain end-user systems. Justin holds a Bachelor's Degree in Applied Science with concentrations in Applied Networking and Business Administration from the Rochester Institute of Technology, and an Associate's Degree in Business Administration from Monroe Community College.