Caldwell Manufacturing Company
Kathy Osborne has extensive experience in customer service management, having held their current position as Customer Service Manager at Caldwell Manufacturing Co since October 2006. In this role, Kathy is responsible for overseeing all aspects of the Customer Service Department, collaborating with various departments to enhance service quality and streamline processes. Prior to this, Kathy served as Customer Service Supervisor at Bosch Security, managing two teams with 16 direct reports. Additional experience includes a role as Sales & Customer Service Manager at Team Cheer, and a long tenure at Kodak Polychrome Graphics, where responsibilities spanned customer service management and multiple supervisory roles within technical support.
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Caldwell Manufacturing Company
For more than 130 years, Caldwell has created quality spring balances for window manufacturers around the world. Our products are everywhere from homes to schools, office buildings to hotels, even the United Nations Secretariat Building and the Empire State Building in NYC. It all began in 1888 when Allen Boucher and William Caldwell formed a company to supply window products to hardware stores throughout the Northeast of America. At first, Caldwell’s core product was a clock spring counterbalance that revolutionized the window construction process and firmly established Caldwell in the fenestration industry. Over the past 130 years, we’ve expanded our product lines to include balances, heavy duty & light duty multi-bar hinges & friction stays, butt hinges, automation systems and many other window & door hardware accessories. Operating in both commercial and residential sectors, we have many brands under the Caldwell umbrella including MAGNUM® and INMOTION® to provide Solutions that Set New Standards across the entire industry, all while continuing to prove our reputation as a leading provider of high quality window and door products for top window and door manufacturers around the world.