Dung Pham is a Business Systems Analyst at Calendly, effective November 2023, focusing on enhancing the employee experience through the implementation of collaborative tools and streamlined adoption processes. Previously, Dung served as a Senior Information Technology Specialist at Zendesk from January 2018 to November 2023, supporting a global user base of over 7,000 while emphasizing customer-centric and process-oriented solutions. Earlier roles at Zendesk included IT Procurement Analyst, where technical support was provided to a user environment of 500+, demonstrating strong problem-solving abilities and effective communication skills. Dung's career began at the Wisconsin Center for Education Research, holding various positions from September 2010 to January 2018. Educational qualifications include a Bachelor's degree in Information Technology - Software Engineering from the University of Phoenix and an Associate's degree in Electrical Engineering Technology from Madison Area Technical College.
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