Jon Helin

Jon Helin has a diverse work experience spanning over several roles and companies. Jon is currently serving as the Head of Customer Support at Calendly since January 2022. Previously, from 2017 to 2022, they worked at doxo as the Director of Support and Business Operations, overseeing the Payment Operations, Fraud, and Applications Support teams.

From 2014 to 2017, Jon held the position of Director of Global Support Operations at Avalara, where they led the Global Service Delivery Support team and presented project updates and policy discussions to company leadership.

In 2013, they briefly worked as the Senior Director of Service Delivery at Carbonite, leading a team of 200+ and improving processes and customer satisfaction.

Jon Helin also has experience as the Senior Director of Customer Success at HubSpot from 2012 to 2013.

From 2005 to 2011, they served as the Vice President of Operations at PlumChoice.

Prior to that, from 2001 to 2005, Jon worked as the Director of Support Services at MFS, where they managed multiple outsourced technical support desks and built relationships with clients, contributing to a significant increase in sales. Jon also played a key role in developing infrastructure and implementing various systems.

In 2000, Jon held the position of Director of Network Support at Cable & Wireless, responsible for managing network support services for a startup ASP.

From 1996 to 2000, they worked at MCI as the Manager of Internet Support, overseeing an international inbound technical support center engineering group.

Overall, Jon Helin has demonstrated strong leadership, operations management, and customer support skills throughout their career.

Jon Helin attended American University for an unspecified period of time. The degree name and field of study are not provided.