Michael Goudreau currently serves as a CX Systems Administrator III at Calendly, where responsibilities include overseeing chatbot operations and implementing generative AI solutions. Previous roles at Calendly as a Developer Support Specialist III involved providing technical support to enterprise customers and achieving significant performance metrics. Prior experience includes a Technical Support Engineer position at Jama Software, where troubleshooting and project management skills were honed, and a notable tenure at Apple, where Goudreau excelled in various customer support and technical roles. Goudreau also possesses a background in freelance graphic design and web development, along with various technical and leadership experiences across multiple industries. Educational accomplishments include attending Western Governors University for Computer Science and obtaining associate degrees in Web Design and Graphic Design from Schoolcraft College.
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