Terry Rode

Terry Rode is an experienced customer support professional currently serving as a Customer Support Specialist IV at Calendly since March 2023. Responsibilities include assisting with billing and account resolution, onboarding new users, and managing payment account changes. Terry has contributed to the Enablement Team by creating a new billing training module and supporting the Knowledge Management team in editing and verifying information for new hires. Previous roles span various companies, including positions at Haven Lifestyles, Paper and Wit, Coinbase, Instacart, AvidXchange, and Novant Health, showcasing a solid background in customer service and account management. Terry holds a Bachelor of Business Administration from Eastern Michigan University and an Associate of Arts in Business Administration and Management from Washtenaw Community College.