Shane Duke is an experienced IT professional with a diverse background in service delivery and management, currently serving as IT Manager, Service Delivery at Caleres, Inc. since December 2020. Previously, Shane held various roles at Cushman & Wakefield including PM Technology Manager and IT Service Delivery Manager, focusing on business partnership development, quality improvement, process collaboration, and customer satisfaction. Shane's earlier positions included IT Service Manager and IT Desktop Solutions Manager at DTZ, as well as Service Desk and Security Access Manager at Cassidy Turley. Shane's career began at Build-A-Bear Workshop with roles spanning network communication and desktop support, and started in IT as a Network Technician at Gateway Elementary/Middle School. Shane holds a Bachelor of Science in Business Administration from the University of Missouri-Saint Louis and an Associate of Arts from Southwestern Illinois College.
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