Carol D. Williams is Chief of the Filing Division. Carol is responsible for filing program policy and operations that include processing individual and business entity tax returns and payments, administering the withholding program, detecting and preventing tax return refund fraud, identification of non-filers, and providing customer service to the public. In this role, Carol is leading the development and expansion of e-services and focusing on self-service applications for individual and business taxpayers.
Carol started her career with FTB in 1992, as a tax auditor. Since that time she has held a variety of positions in the Audit, Filing, and Accounts Receivable Management Divisions. Carol has led and managed large projects including the Court-Ordered Debt Statewide Expansion project and the department's very successful Tax Amnesty project generating over $700 million in 2005.
Carol earned her Bachelor of Science degree in business administration with a concentration in accounting from San Francisco State University.
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