Shay Young is a ServiceNow Architect at Calitii, a position they have held since 2024. Previously, Shay worked as a ServiceNow Product and Platform Lead at EY from 2022 to 2024, and as a ServiceNow Developer/Consultant at Telefónica Tech between 2019 and 2021. Shay gained extensive experience in ServiceNow development while working as a Developer at Allstate Northern Ireland from 2014 to 2019. Additionally, they had roles in customer service as a Shop Assistant at Toners Supermarkets Magherafelt from 2007 to 2012 and a temporary Aircraft Maintenance role at DERICHEBOURG in 2013. Shay holds a Bachelor of Science (BSc) with Honours in Information and Communication Technologies from the University of Ulster, completed in 2014.
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