Ijeoma Angela

Ijeoma Angela is a skilled customer service professional with extensive experience in call center operations and customer relationship management. Currently serving as a Call Center Representative at Call Experts since November 2022, Ijeoma previously worked as a Customer Service Representative at Divine-favour Fashion Home, where effective handling of inbound inquiries contributed to a 20% increase in repeat customers. During tenure at Union Bank of Nigeria, Ijeoma successfully improved customer retention from 12% to 21% by addressing complaints efficiently, while also maintaining accuracy in internal reporting. Ijeoma holds an HND in Accounting and Finance from Federal Polytechnic Oko, earned between 2011 and 2017.