Callbi Speech Analytics
Shaun T. is an accomplished technology professional with extensive experience in cybersecurity and software development. Currently serving as CIO & DevOps at Callbi Speech Analytics since October 2024, Shaun previously held the role of Head of Cyber Security at Postpay, where key achievements included the implementation of cybersecurity frameworks. Shaun has also contributed significantly at Root as a Security Engineer, ensuring SOC2 compliance, and at NTT Ltd. as a Senior Application Architect, focusing on application migration and security improvements. Earlier roles include senior development positions at Entersekt, MiX Telematics, and Balltron (Pty) Ltd., where Shaun led teams and drove projects from concept to production. Educational qualifications include a commercial pilot's license and various software development training, underscoring a diverse skill set in technology and leadership.
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Callbi Speech Analytics
Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.