CallMiner
Alok Shrestha is a seasoned professional in business analysis and enterprise applications, currently serving as a Sr. Business Analyst at CallMiner since September 2021. Prior to this role, Alok accumulated diverse experience at TechExcel as a CRM Administrator and Support & Professional Services Engineer from June 2018 to September 2021, and worked as a Salesforce Consultant at Business Plan Solutions from July 2017 to June 2018. Alok also served as a Salesforce Administrator at Dwell with Dignity from April 2017 to May 2018. Academically, Alok holds a Bachelor's degree in Computer Information Systems from the University of North Texas and a Master's degree in Business Administration with a focus on Project Management from Amberton University.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.