CallMiner
Andrew Farnese is an experienced professional in implementation engineering, currently serving as the Manager of Implementation Engineering at CallMiner since April 2019, where responsibilities include managing a team, resolving escalations, and enhancing team efficiency. Prior roles within CallMiner include Team Lead and Implementation Engineer III, focusing on technical implementations and stakeholder discussions. Andrew's career also includes experience as a DevOps Engineer and Implementation Engineer, excelling in automation and customer integration processes. Previous roles at PlanningEdge and Sounds of the Rockies added depth in system administration and A/V support. Andrew holds a Bachelor of Business Administration in Computer Information Systems from Colorado State University.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.