CallMiner
Olivia Hammond is an experienced project and program manager, currently serving as a Senior Implementation Project Manager at CallMiner since March 2019, where responsibilities include overseeing successful deployments within the Onboarding Project Management Office. Prior experience includes a role as Program Manager at M5K, Limited, where management of agile software development projects was undertaken, along with full project lifecycle management and stakeholder reporting. As Co-Founder of Icy Clean, LLC from 2013 to 2016, Olivia transitioned from Vana Technologies, where the trajectory included promotion from Project Manager, recognized for project organization, to Content Editor & Technical Writer, contributing to technical documentation. Educational background includes studies at George Mason University and SUNY New Paltz.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.