Robert Riechardt

Robert Riechardt is a seasoned professional with extensive experience in customer success and product management within the fields of analytics and finance. Currently serving as a Customer Success Manager at CallMiner since January 2022, Robert leverages artificial intelligence and machine learning to enhance business performance through comprehensive conversation analytics. Prior to this role, Robert spent nearly eleven years at Mercedes-Benz Financial Services Canada Corporation, where responsibilities included managing bilingual product ownership in call recordings and speech analytics, and enhancing customer satisfaction through effective lease-end account management and relationship building. Robert’s educational background includes multiple master's degrees in French and Francophone Literature, Marketing & Communication, and Sports and Event Management from reputable institutions such as the University of Connecticut and Paris-Sud University, along with a Bachelor of Arts degree from the University of New Brunswick.