Shannon Brown-Hess

Shannon Brown-Hess is a seasoned professional with extensive experience in customer success and business development. Currently serving as the Senior Director of Customer Success at CallMiner since November 2019, Shannon leads initiatives that enhance business performance through strategic value planning for major clients. As a Co-Owner of The Camper Concierge since September 2015, Shannon demonstrates entrepreneurial skills while actively participating as a member of Women in CX ™ from January 2023 to October 2023, contributing to a supportive community for women in Customer Experience. Previous roles include Business Development Lead at Metre22, Director of Business Development at Zenylitics, LLC, and a position in Business Development at Real Time Resolutions, Inc., showcasing a strong background in driving growth and fostering collaboration across various sectors.