James O'Neal has extensive experience in customer success and account management spanning several years. At Horizon Software International, LLC, James served as a Customer Success Manager from July 2019 to January 2021. Following this role, James worked at CallRail from February 2022 to May 2025, holding various positions including Partner Account Manager and Strategic Partner Account Manager II, in addition to serving as a Customer Success Manager. Prior to CallRail, James was employed at Danley Sound Labs from February 2016 to June 2019 as a Customer Relations Specialist and Tradeshow Coordinator. Earlier experience includes roles as Client Support Manager and Client Support Specialist at Recall from October 2015 to February 2016. James holds a Bachelor of Business Administration degree from The University of Georgia, completed in 2013.
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